Clear, enterprise-ready terms for modern operations.

Master Services Agreement governing access to ADXO CRM ERP platform, AI workforce agents, SLAs, billing terms, and customer data ownership.

ADXO CRM Services Agreement & SLA Governance

Enterprise SLA

Uptime guarantee

99.99%

Legal Terms•v2.4

Services Agreement & Terms of Service

Please read this Master Services Agreement carefully. It governs your access to and use of ADXO CRM's ERP platform, AI workforce agents, APIs, and cloud services.

Services Agreement Privacy Policy

Effective: January 1, 2026

Updated: March 15, 2026

Legal Support

Executive Summary (Plain English)

Key terms and commitments summarized for rapid review.

Customer Data Ownership

You own all rights, title, and interest in your customer data, workflows, and intellectual property.

AI Model Isolation

ADXO CRM AI agents never use your proprietary business records or prompts to train public AI models.

Enterprise Reliability

We provide a 99.99% uptime Service Level Agreement backed by financial credits for enterprise tiers.

Transparent Billing

Clear subscription terms, no surprise overage penalties, and flexible multi-seat billing options.

Acceptance & Scope of Agreement

Summary in plain English:By creating an account or signing an Order Form, your organization agrees to these legally binding terms.

This Master Services Agreement ('Agreement') is entered into by and between ADXO CRM Inc. ('ADXO CRM's, 'we', 'us', or 'our') and the legal entity identified as the customer on the applicable Order Form or account registration ('Customer', 'you', or 'your').

By accessing or using the ADXO CRM Platform, APIs, or AI Workforce Agents, you represent that you have the full authority to bind your organization to this Agreement.

Platform Services & AI Workforce Agents

Summary in plain English:ADXO CRM provides cloud-based ERP, CRM automation, and autonomous task execution subject to safety guardrails.

ADXO CRM grants Customer a non-exclusive, non-transferable, worldwide right to access and utilize the Platform during the applicable Subscription Term.

AI Workforce Agents operate based on your configured permissions, automated triggers, and human-in-the-loop review thresholds. Customer maintains complete administrative control over agent execution rules.

Service Availability & Maintenance

We maintain a target platform availability of 99.99% excluding scheduled maintenance windows.

Subscription, Invoicing & Payment

Summary in plain English:Subscriptions renew automatically based on your billing cycle unless cancelled with 30 days prior notice.

All fees are stated in US Dollars (or local authorized currency) and are invoiced on an annual or monthly basis in accordance with the Order Form.

Payment is due within thirty (30) days of invoice date unless otherwise specified in your Master Services Agreement addendum.

Customer Data & Intellectual Property

Summary in plain English:You retain 100% ownership of your business data. ADXO CRM retains ownership of core platform software.

As between ADXO CRM and Customer, Customer retains all right, title, and interest in and to all data, records, files, and materials submitted to the Platform ('Customer Data').

Customer grants ADXO CRM a limited license to host, process, and transmit Customer Data solely to provide, maintain, and secure the Platform Services.

Security, Encryption & Compliance

Summary in plain English:We adhere to SOC2 Type II, ISO 27001, and regional e-invoicing compliance frameworks (e.g. ZATCA Phase 2).

ADXO CRM implements rigorous administrative, physical, and technical safeguards including AES-256 encryption at rest and TLS 1.3 in transit.

We undergo annual independent third-party SOC2 Type II audits and maintain continuous cryptographic verification for financial ledger transactions.

Acceptable Use Policy & AI Guardrails

Summary in plain English:You agree not to reverse engineer the software, bypass security controls, or deploy agents for prohibited activities.

Customer shall not: (a) decompile, disassemble, or reverse engineer the Platform; (b) probe, scan, or test the vulnerability of any system; (c) use the AI Workforce Agents to generate unlawful, defamatory, or fraudulent content.

Warranties & Limitation of Liability

Summary in plain English:Liability is mutually capped at the total amount paid by Customer in the preceding 12-month period.

Except for express warranties provided herein, the services are provided 'as is' without warranty of any kind.

To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, special, or consequential damages arising from this Agreement.

Term, Termination & Governing Law

Summary in plain English:Either party may terminate for material breach. This Agreement is governed by the laws of Delaware, USA.

This Agreement remains in effect until all subscriptions have expired or been terminated in accordance with this Section.

Upon termination, Customer may export all Customer Data in standard format (JSON/CSV) within thirty (30) days prior to secure data purge.

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BEFORE YOU SWITCH

Questions business owners ask.

ADXO CRM's AI agents do more than answer questions. They work inside your CRM, inbox, projects, proposals, and finance, so they can understand the context, take real actions, and keep work moving within the approval rules you set.